Tocuyo by Vila Veloni
Free Shipping for orders over $100.00 for all products.
Orders are typically processed and shipped within 1-2 days.
As soon as your orders ship you will be provided with a tracking number.
We use standard USPS shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Returns / Exchanges
Do you need to return or exchange something? No problem!
We accept returns on most items *. If your item is in perfect unused condition, you may return it for a full refund within 30 days of receipt. We can also exchange your items! Email us for the return form.
* ELLA ACCESSORIES is not responsible for the shipping costs of returns, exchanges and / or edited orders.
Exceptions: We do NOT exempt refunds on these items:
- Articles made HANDMADE IN USA (bracelets, necklaces, personalized earring or designed by others) Our policies do not accept returns of elaborated pieces. to pass your request. Our department will determine which product is eligible for a change. We do not return money for pieces made by hand in the USA.
- Shipping costs (unless the error is on our part)
If you are not satisfied with an item you received, please email us immediately. Quality is important to us and we want to make sure you are a happy customer.
